How to Use This Template
To make it easy for you to customise and submit your Privacy Policy or other compliance documents, follow these simple steps:
Copy the Template
Highlight the full text of the template provided in this article and copy it (Ctrl+C or Cmd+C).Paste into Your Preferred Document Tool
Open a new document in Microsoft Word, Google Docs, or your preferred text editor, and paste the content (Ctrl+V or Cmd+V).Replace Placeholder Text
Anywhere you see the word COMPANY, replace it with your business or brand name. You may also wish to adjust certain terms (such as policies or fees) to better suit your business operations.Review Internally
Ensure your internal team reviews the customised document and that it’s approved by any necessary stakeholders (e.g. your legal or operations team).Submit to Felix
Once finalised, copy the full, updated text and paste it into the Privacy field in the Onboarding form within your Felix dashboard.
Privacy Policy – COMPANY
COMPANY ("we", "our", or "us") is committed to protecting the privacy of individuals and the responsible handling of personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you use our website, make a booking, or interact with us in any way.
1. What We Collect
We may collect personal information including, but not limited to:
Full name
Email address
Telephone number
Residential or billing address
Payment details (processed via secure third-party payment gateways)
IP address and device/browser data
We collect this information when you:
Make a booking
Join our mailing list
Contact our team
Interact with our website
2. Use of Personal Information
Your information is used for purposes including:
Processing bookings and payments
Providing customer support
Sending updates or marketing (with your consent)
Improving our services and website functionality
Complying with legal obligations
We do not sell or rent personal information to third parties.
3. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics. These may include third-party services such as Google Analytics. You can control cookie settings via your browser.
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. This includes secure third-party payment processing and access-controlled systems.
5. Disclosure to Third Parties
We may disclose your information to:
Service providers (e.g. IT, marketing, or support platforms)
Legal or regulatory authorities, where required
Third parties in connection with a sale or merger of our business (with appropriate safeguards)
These parties are contractually obliged to handle your information securely.
6. Overseas Disclosure
While our core operations are based in Australia, some third-party services we use may be located overseas. We take reasonable steps to ensure any overseas recipients handle your personal information in accordance with this policy and the Privacy Act.
7. Access and Correction
You have the right to access and request correction of your personal information at any time. Please contact us using the details below.
8. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the "Last Updated" date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
COMPANY
Email:
Last Updated: