Create a ticket
Welcome
Login
Welcome to our
support
Enter your search term here...
Search
Felix Support Center
Knowledge base
Knowledge base
Getting Started
Onboarding
16
Welcome to Felix: Setting Up for Success
What is a 'Trust Account Balance'?
Dedicated Brand Email for Felix Communications
Company Entity Requirements for Onboarding
Trust Accounting Setup for Felix
See all 16 articles
Felix Portal
1
How to create a one-time security deposit (video)
Support
3
Where do I locate the help pages for each of the third party integrated softwares?
Account Management
How to manually add a booking in Duve
General
General
3
Tasks for property managers to complete once Felix loads a new property
Why are my invoices showing VAT?
How to manually enter a booking into Duve
Felix Account Management
Email Settings
2
How do I update my email settings?
How do I turn on or off the BCC function for all emails to guests?
Reports, Diary & Dashboard Settings
3
How do I create a Diary Entry in Felix?
How do I customise my Felix dashboard?
How to create custom reports
Property Content
Common Tasks
6
How do I edit the features and amenities of a property?
How do I create a duplicate or cloned property?
How do I create property groups in Felix?
How do I hide or show a property on my website?
How do I edit the features and amenities of a property? (video)
See all 6 articles
New Property Tasks
0
Booking Management
Availability Tasks
5
How do I block availability for a property for a given period?
How to swap a booking to another property
My property is showing as unavailable, when it should be available. How do I fix it?
How to search availability (video)
How to block availability (video)
Creating, Adjusting or Cancelling Booking Tasks
7
How to change the dates and/or costs of a booking (video)
How to move a booking between properties/rooms (video)
What is the correct process for entering a booking? (video)
Extending Bookings
How to manually add a booking - four different methods (video)
See all 7 articles
Booking Workflows
5
What is the workflow for Airbnb bookings?
What is the workflow for Booking.com bookings?
What is the workflow for Direct bookings?
What is the workflow for VRBO/Stayz/HomeAway bookings?
How to split a booking
Other Tasks
1
How do I include a 'Company' section inside the booking on statements and invoices for tax purposes?
Payments, Refunds & Security Deposits
Payments
3
How do payments work? (video)
How do I process a payment for a direct booking?
Your Payment Gateway Partner
Refunds
1
How do I process a refund?
Security Deposits
3
How do security deposits work?
How do I check if a security deposit has been processed?
How to authorise a security deposit hold manually through Felix
Stripe Testing
1
Stripe payment test accounts
Stripe Disputes
1
Stripe Chargeback Disputes
Selling Channels
Booking Management
1
How do I accept Airbnb request bookings?
Common Tasks
4
How do I get a snapshot of which properties are being pushed to which channels?
Airbnb error messages
How do I get in touch with the different channels?
Connecting your properties to Google Vacation Rentals (video)
Content Management
2
How do I update Airbnb content?
How do I update VRBO/Stayz/HomeAway content?
Rate Management
1
How do I add a rate multiplier for a channel?
Rate & Fee Management
Rates & Length of Stay Tasks
2
How to sync prices with Felix (video)
How to add weekly/monthly discounts for direct bookings
Third Party Fees (Cleaning, CC etc)
2
What credit card fees do Stripe charge?
How do I add or update cleaning fees?
Other Fees
1
How do I add extra guest charges?
PriceLabs Overview
3
An introduction to PriceLabs
PriceLabs FAQ's
User Guide: Dynamic Pricing with PriceLabs & Felix PMS
Guest Communication & Security
Guidebook Tasks
3
Creating your Guidebooks
How to use Duve QR codes (Digital Spots)
Creating Instructions for Check-In for New Properties
Security Check FAQs
3
Guest cannot sign their signature on Duve check-in?
Guest cannot upload identification images into Duve?
What do I do with the Duve documents I receive?
Duve Overview
1
An introduction to Duve (video)
Cleaning & Maintenance
Operto Teams
3
An introduction to Operto Teams
Operto Teams FAQ's
User Guide: Operto Teams & Felix PMS
Owner Bookings & Management
Common Tasks
0
Software Billing
FAQs
3
How do I enter or update my credit card details for Duve, Operto Teams (previously VRS) and PriceLabs?
I have an error adding credit card details to PriceLabs. What do I do?
When is my Felix software subscription due?
Time Saving Tips
Daily Procedures
4
What daily procedures should I follow to stay on top of things and maximise my efficiency?
Suggested daily tasks for Rental Fox Managed Service clients
Managing all your login passwords efficiently with Roboform
How to deal with theft or damage
Trust Accounting
OTA+ Guides
31
Loading Bills into OTA+
Creating a New Supplier in OTA+
OTA+ End of Financial Year Process
OTA+ GST settings for bills
Updating property details in OTA+ after loading balances
See all 31 articles
Rental Fox Handbook
Duve Processes
2
Duve Security Check Process
How to add Rubbish Bin Notifications
