Migrating your OTA+ account to Felix is a structured process that ensures all data transitions smoothly. Please review the steps and responsibilities involved to ensure a successful conversion.

Conversion Cost

  • Total Fee: Please check with a Felix Team member

  • Why a Fee?: It’s treated as a full onboarding due to technical complexity and manual processes required.

  • Payment Required Before: Conversion can’t proceed without payment and active Felix subscription.

Timeline & Dependencies

  • Conversion Duration: 3–4 business days

  • During Conversion: You cannot access OTA+ — full system pause

  • Post-Conversion: You’ll receive reports and must complete a manual clean-up

Prerequisites Before Conversion

  1. Felix Onboarding Completion

    • All properties and bookings must be fully live in Felix.

    • Confirm with Felix the exact completion date.

  2. Invoice Payment

    • Pay the AUD invoice before scheduling conversion.

  3. Active Felix Subscription

    • Conversion cannot be done on expired subscriptions.

Conversion Steps

Once confirmed and paid, OTA+ will:

  1. Connect your account via API to Felix

  2. Convert:

    • Property IDs

    • Booking IDs

    • Agent Codes

    • Extra Item Codes

  3. Provide:

    • A list of bookings successfully converted

    • A list of bookings that couldn’t be converted

⚠️ It’s common for some bookings not to convert due to misaligned dates or mismatched guest info.

Post-Conversion Responsibilities

You are responsible for:

  • Manually fixing bookings not converted (refer to the attached PDF guide)

  • Removing duplicate payments from OTA+ and Felix

  • Deleting duplicated Extras (e.g. Cleaning, Pet Fees)

  • Verifying bookings before disbursing payments to avoid double-ups

⚠️ Additional Known Issues

  • Duplicate Payments: May appear from both OTA+ and Felix

  • Duplicate Extras: e.g., cleaning fees may be listed twice

Process Flowchart

Below is a flowchart to visualise the end-to-end process:

Important Notes

By paying the invoice and proceeding with the conversion, you agree to:

  • Handle all manual booking clean-up

  • Manage duplicate payments and extras

  • Monitor for discrepancies during the disbursement process

If you need to reschedule or delay due to incomplete onboarding from Felix, notify OTA+ immediately.